Warranties and liability

You may have rights under statutory consumer protection laws, including the Competition and Consumer Act 2010 (Cth), which cannot be excluded, restricted, limited or modified. The following exclusions of warranties, and the limitations of liability in paragraphs below, apply subject to any rights you may have under such laws.

Your access to and use of the website is at your sole risk and the website is provided "as is" and "as available". In particular, we do not represent or warrant to you that:

  • your access to and use of the website will meet your requirements (and you acknowledge that you have relied upon your own experience, skill and judgement to evaluate the website and that you are satisfied as to the suitability of the website to meet your requirements);
  • your access to and use of the website will be uninterrupted, timely, secure or free from viruses or error; or
  • we can be responsible for any loss, corruption or interception of data sent to or from our Website which occurs outside of our computer systems (such as those which occur while being sent over the internet). We recommend that you install and use up-to-date anti-virus and firewall software on your computer.

Without limiting the foregoing, all express or implied representations, conditions, warranties, guarantees or other provisions that are not contained in the terms (whether based in legislation, the common law or otherwise) are excluded, including any representations, conditions, warranties or guarantees as to acceptable quality, fitness for purpose, timeliness or non-infringement of third party rights.

If any condition, warranty, guarantee or other provision is implied or imposed in relation to the legal agreement between you and us (whether based in legislation, the common law or otherwise) and cannot be excluded (a "Non-Excludable Term"), and we are able to limit your remedy for a breach of such a Non-Excludable Term, then our liability for such a breach is limited to one or more of the following at our option:

  • in relation to goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired; or
  • in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Subject to our obligations under the non-excludable terms, our maximum aggregate liability for all claims arising under or in relation to these terms or otherwise as a result of your access to and use of the website is limited to $100. Our liability to you will also be diminished to the extent that your acts or omissions (or those of a third party) contribute to or cause the loss or liability.

Subject to our obligations under the non-excludable terms, in no event are we liable under or in relation to these terms or otherwise as a result of your access to and use of the website for any indirect, special, consequential, incidental or punitive loss or damage or for any loss of goodwill, opportunities, anticipated savings, profits, revenue or bargain.

You must indemnify, defend and hold harmless us and our affiliates, and their respective directors, officers, employees, agents and contractors, from and against any loss, damage, liability, cost or expense (including legal fees on a solicitor-client basis) suffered or incurred in connection with a claim brought against any of them, to the extent that such third party claim arises out of your breach of any obligation or warranty in these terms, your breach of or failure to comply with any laws or your misuse or infringement of any rights (including Intellectual Property Rights) of a third party.

Changes and variations to the website

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the website.


  • held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible; or
  • inconsistent with any applicable law, the inconsistent part is to be read subject to that law to the extent necessary,
  • Published product images are used as a reference only, colours and weaves of fabric images may differ on the screens of different devices to the actual fabric.

If any part of these terms is:

And the remainder will remain in full force and effect. These terms are governed by the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia.

These terms constitute the entire agreement between us and you in relation to the Website and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral or written, between us and you in relation to the Website.

Your use of the Website is conducted electronically and we may communicate with you electronically for all aspects of your use of the Website, including sending you electronic notices.


We provide a 5 year manufacturers guarantee and the Get Blinds - This means that if any of the components fail within the 5 years from the order date, we will replace these free of charge. The extended guarantee is limited to the replacement of the defective materials or components only and will be on a like or for similar parts. The guarantee is limited to the original purchaser. Guarantee claims must be accompanied by proof of purchase as well as details regarding the nature of the problem. This guarantee is invalid if the damage or failure was caused by:
  • Accident
  • Alteration
  • Exposure to elements
  • Misuse
  • Failure to follow measurement, installation, cleaning or maintenance instructions
  • Fitted in a non domestic environment
  • Normal wear and tear

Product Exclusions

  • Fabrics and dyes - normal fading

This guarantee is in addition to your statutory and other legal rights.


All orders placed with us are for custom manufactured products. As such, when you place an order with us, we aim to complete your product and have it ready to ship to you within 10 working days. If for some reason, out of our control there is an unexpected delay on the products you have ordered, we will endeavour to notify you of this as soon as possible.

If we give you a specific date on which we expect to deliver your order, whilst we will do all we can to meet that date, it is an estimate only and is subject to change.

All orders will have authority to leave unless we give instructions to the courier company otherwise. Therefore, if you know you won't be home and would like to make alternative arrangements please specify this in the Special delivery instructions section in the ordering process. (ie. Please instruct the driver to leave on the front porch). Please note that no responsibility will be taken for orders left at your address and by requesting this option you are accepting full receipt of the order once it's dropped off by the courier.

The word "including" when used in these terms is not a term of limitation.